Simulation Description:

For many years now Control-IT has been used as a successful intervention in the area of ICT Service Management. Control-IT is energising and will motivate you to adopt ITIL processes.

The strong client perspective in the simulation “forces” you and your colleagues to discover and implement Service Management yourselves. And so, helping you to be successful in the implementation in your real organisation.

Control-IT provides you with the opportunity to make full use of all the experience, knowledge and ideas of your staff and/or your colleagues and it will help to motivate them.


  • IT managers and operatives
  • IT teams
  • IT professionals

Learning Objectives:

  • ISO/IEC 20000 principles
  • ISO/IEC 20000 processes and their interrelationships
  • Delivering services to your customer
  • Tricks and traps of implementation
  • The importance of the human factor in IT Service Management




  • The business simulation can be played in 4 hrs for introductory or awareness purposes or in 1 – 3 days (Foundation level), and 3 – 5 rounds can be played in the simulation. This of course, depending on your learning objectives.


Medellín – Colombia

Infórmate con Nosotros! 

Karen Pacheco Valderrama

Celular: 3113644660 Email: